Customer support and Call center
When you choose Calibre as your outbound call center outsourcing partner, you can benefit from efficient outbound call center solutions. We will first gain understanding about your business requirements, target market and proposition before providing outbound services. This analysis enables us to provide reliable and efficient services that can increase your business value.
If you are looking for quality and cost-effective lead generation services, appointment setting services, database development, management and selling services, or any other outbound call center outsourcing service, then you have found the right outbound services partner.
We offer wide range of outbound BPO services
B2C and B2B Customer Acquisition
Customer Loyalty Programs
Sales lead follow-up
Warm Calling/Existing Clients/Referrals
Cold Calling Campaigns
Market Research & Survey
We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate, airlines and banking. Outsource inbound call center solutions to Calibre and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition. You can save upto 80% by outsourcing your call center services to us. Calibre will be your destination for outsourcing and since India is well established in global market for outsourcing, your business is in safe hands.
Phone order taking
Does your organization receive thousands of emails from customers which go unnoticed and unanswered? Outsourcing email support services can help you answer these email queries from customers within a fast turnaround time. When you outsource email support services, you can save on precious time and concentrate more on your organization's core competencies.
By outsourcing non voice support services to Calibre, you can be assured that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. Outsource email support services and experience a tremendous improvement in sales, customer satisfaction and customer loyalty
Reliable email support service
Replies to your product questions
Dealing customers queries/ complaints
Benefits of our customer support service
High-quality and professional email support services at a cost-effective price
Stringent quality control processes to ensure quality at every stage
Fast and accurate replies to email queries on 24/7 basis
Experienced, qualified and trained email support professionals
Quick turnaround time
Does your organization suffer from a lack of sales? Are your customers dissatisfied? If your answer is yes to the above questions, then outsourcing live chat support services can help your organization. For online selling companies, live chat support is very important as it can improve your customers satisfaction and increase your sales. More than 50% of your website visitors can be converted into prospective customers by accurate online support services.
Turn visitors into customers
Assist your customers
Provide technical support to customers
Increase your ROI
Generate leads at a cost-effective price
Cross-sell & up-sell
Get access to customers email addresses and use it for effective email marketing and lead generation.
Deflect your toll free calls to the chat support team and thereby save on phone bills.