Customer support and Call center

When you choose Calibre as your outbound call center outsourcing partner, you can benefit from efficient outbound call center solutions. We will first gain understanding about your business requirements, target market and proposition before providing outbound services. This analysis enables us to provide reliable and efficient services that can increase your business value.

If you are looking for quality and cost-effective lead generation services, appointment setting services, database development, management and selling services, or any other outbound call center outsourcing service, then you have found the right outbound services partner.

We offer wide range of outbound BPO services

 B2C and B2B Customer Acquisition

 Lead Generation

 Appointment setting

 Tele Surveys

 Customer Loyalty Programs

 Information gathering

 Direct sales

 Sales lead follow-up

 Follow-ups

 Database Development

 Verification

 Warm Calling/Existing Clients/Referrals

 Cold Calling Campaigns

 Product/Service Promotion

 Market Research & Survey

 Lead Generation


Inbound


We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate, airlines and banking. Outsource inbound call center solutions to Calibre and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition. You can save upto 80% by outsourcing your call center services to us. Calibre will be your destination for outsourcing and since India is well established in global market for outsourcing, your business is in safe hands.

 Technical support

 Customer Support

 Phone order taking

 Product Support


Email Support

Does your organization receive thousands of emails from customers which go unnoticed and unanswered? Outsourcing email support services can help you answer these email queries from customers within a fast turnaround time. When you outsource email support services, you can save on precious time and concentrate more on your organization's core competencies.

By outsourcing non voice support services to Calibre, you can be assured that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. Outsource email support services and experience a tremendous improvement in sales, customer satisfaction and customer loyalty

 Experienced workforce

 Reliable email support service

 Replies to your product questions

 Dealing customers queries/ complaints


Benefits of our customer support service

 High-quality and professional email support services at a cost-effective price

 Stringent quality control processes to ensure quality at every stage

 Fast and accurate replies to email queries on 24/7 basis

 Experienced, qualified and trained email support professionals

 Quick turnaround time


Chat Support

Does your organization suffer from a lack of sales? Are your customers dissatisfied? If your answer is yes to the above questions, then outsourcing live chat support services can help your organization. For online selling companies, live chat support is very important as it can improve your customers satisfaction and increase your sales. More than 50% of your website visitors can be converted into prospective customers by accurate online support services.

 Turn visitors into customers

 Assist your customers

 Increase registrations

 Provide technical support to customers

 Increase your ROI

 Generate leads at a cost-effective price

 Cross-sell & up-sell

 Reduce cancellations

 Get access to customers email addresses and use it for effective email marketing and lead generation.

 Deflect your toll free calls to the chat support team and thereby save on phone bills.